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Privacy policy

Via the different areas of the website, the user can visit, obtain information, use a series of applications or tools and subscribe to services. Access to the specific home banking service is restricted to customers who have subscribed this operation and have identification elements and the necessary codes. These customers, after identifying themselves and without having to register their personal data, may carry out a large number of banking operations or acquisition of products and services in real time, in an extremely simple manner.

All the data which may be supplied by users will be handled with the utmost confidentiality. Both the entity responsible for the files and those intervening at any stage of the processing and the entities to which they have been communicated, under the authorisation granted by the user, are bound by the strictest professional secret and expressly undertake to adopt the protection levels and measures of a technical and organisation nature necessary to guarantee the security of the personal data and avoid any alteration, improper use, loss, theft or non-authorised processing or access, either outside or within the structure and its personnel, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, either due to human action or the environment. The processing and recording in files, programs, systems, equipment, premises and centres which fulfil the requisites and integrity and security conditions set forth in law are also guaranteed.

Despite the above, the user is warned that the security measures on the Internet are not impregnable and the user must be aware of this.

A) Browsing:

Simply browsing the bank’s website is free of charge and requires no prior registration on the part of the user. Despite this, the access, contracting or use of certain products or services will require user registration, the possession of codes or identification cards and/or payment of a price in accordance with the specific conditions regulating each product or service. The user is expressly warned that the bank’s website uses cookies. Cookies are small data files created in the user’s computer and which are associated only with an anonymous user. The cookies used cannot read data from your hard disk nor read the cookie files created by other providers. Cookies identify users only when they are registered so the do not need to do so for each visit to access the areas or services reserved solely for them. They also provide information on the date and time of the last occasion the user visited our website and the contents chosen while browsing. The user can opt to configure the browser to inform him of the reception of cookies by the hard disk; to do so, consult the instructions and browser manual to enlarge upon this information.

B) Personal data

If a user – natural person – is requested to register his personal data to gain access, use or contract any service provided via the bank’s website, he will be expressly informed that these data together with those originating as a result of using the service are necessary for the control, management and execution of the services and products and that these data are included in files created for this purpose. Entering and registering personal data on the part of the user entails acceptance and express authorisation for the bank to gather, incorporate into the files and process the personal data and to store same for the periods provided. Likewise, the user is warned that registering the personal data supplied at the time of subscribing or acquiring products or services and any others supplied during the relation will also entail voluntary acceptance of the processing of these data by the bank to segment or categorise them so as to maintain them up to date and process information, offers or product or service promotions, create profiles or analyse proposals requested by the user. The provision of the personal data by the user entails voluntary acceptance of the assignment and transfer of these data for the same purposes as described above, to the companies belonging to the group of companies, ancillary companies or subsidiaries of which the bank forms part, and the authorisation for the bank to receive from the above companies information contained in their files so as to process the personal data including via interconnection for the purposes described. The activities performed by the various companies or entities mentioned above include those of a financial nature of all types, banking, financing of goods or assets, investment or insurance services and those of a non/financial nature such as the property sector, services, sale and distribution of goods and consumer articles, consulting services, advice, management, communication channels, computers and leisure. The user-s authorisation for the processing and assignment mentioned in the two preceding paragraphs is voluntary and the user may, under the terms provided in the regulations on data protection, revoke the authorisation given for the processing or assignment of the personal data. The user may exercise their right to access, rectify, challenge and cancel the data by writing to the party responsible for the file which is BancSabadell d'Andorra. S.A. to its registered offices in Andorra la Vella, Av del Fener, 7. Despite this, there may be cases in which the recording of the data is incorporated into files, the responsibility for which pertains to entities other than the Bank (collaboration agreements or joint promotions of products or services) which the user is expressly given notice of.

Lastly, the user is warned that the bank’s webpages may offer access, via links, to various websites of entities, companies, institutions and organisations unrelated to the bank. The bank shall not be liable for the registering of personal data by the user on said websites.